It is important to know what makes you and others difficult people. This workshop explores eight different types of difficult behaviour and you will be able to assess the degree to which you and colleagues you depend on may demonstrate these behaviours. We will explore techniques that are designed to effectively handle others who use these behaviours to achieve a win-win.

The content of this workshop includes the following:

* Recognise that you have a choice in how you respond to difficult people
* How to recognise the point of choice
* Explore the kinds of people you find difficult to deal with
* Understand why they do what they do
* Do you respond/react to the issue or the person?
* How to recognise the behavioural drivers of difficult behaviours
* Seeing how we Sense - Frame - Respond to difficult people
* Explore the connection between Feelings - Attitude - Action
* Examine the Behavioural Style Model
* Receive feedback on your behavioural style
* Explore the difference in your behaviour between feeling very positive to less positive
* Identify your strengths use and misuse
* Exploring the Eight types of Difficult People
* Looking at the Behavioural Style of your difficult people
* Practice the skills you need to deal with in regard to your difficult people